FAQ

Below we have listed some of the most common questions we’re asked about what we do and how we do it here at Swan Song.

How can I buy your coffee?

You can buy Swan Song coffee on our online store or one of our retail partners. We make our coffees available as whole beans or ground to your method of choice. Please state that you wish to have your coffee ground in the special requirements section during the ordering process.

When will my coffee be roasted?

We roast all online retail orders on Tuesday and Thursday.

All orders must placed before 10:00 am of the respective roast day.

Orders are shipped via Royal Mail Tracked 24 / 48.

When will my coffee arrive?

If you live in the UK and selected our standard rate your coffee will arrive within 2 business days of you receiving the shipping notification from us.

We use Royal Mail for all UK online Mail Orders offering Standard delivery of 2-3 days or the Next Day (1-2Days)

We cannot be held responsible for any delays relating to issues with the courier.

Outside the UK Depending on your region our beans will be with you in between 5 and 10 business days delivered via DPD.

Do you Omni-roast?

Our roast entirely depends on the coffee itself.

Every coffee is different and requires a unique approach.

Espresso, omni & Filter are how we categorize our roasting approaches.